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What
is a Service Call Fee?
A
Service Call Fee is when, we will go your residence, at your
convenience, diagnose the problem and give you a written estimate of how
much the repair will cost. We will provide you with a breakdown for any
parts (if any) that must be replaced. If you are not sure if you want
to use our company for the repair or you want to shop around, you are
only responsible for the Service Call Fee. In case you decide to do the
repair at a later time (no more that 45 days after the day of the
estimate), we will deduct the Service Call Fee that you have already
paid from the total amount of the repair. If our office is open and our
technicians are working, there is NO EXTRA charge for weekends or
holidays. There is never a travel charge.
What
do you charge for labor?
We do not have a set hourly labor charge. Our labor is based on what
kind of repair needs to be done. Sometimes replacement of the same part
on different brands of appliances can vary enormously. Because of the
wide variety of brands, parts, and appliances, we cannot give you a
labor charge until we diagnose the unit and know for sure what has to be
done.
Can I
get a price quote over the phone?
Our
past experience has show that estimates over the phone are very
erroneous and some companies use them to misquote customers with low
estimates just to send their technicians to the customer’s house. We
prefer to be upfront about it. After we have physically inspected the
unit, for the flat Service Call Fee, we will tell you exactly how much
the repair would cost and give you a written estimate
Does
the technician have all the parts? If not, how long will it take to get
them?
Our
technicians carry with them a large collection of parts. In most cases,
we are able to perform the repair in one visit. There are cases when
the part is rare because it is brand specific or the unit is a little
older and we have to place an order for those parts. In that case,
availability varies but when we do receive the part (and we will do
everything possible to expedite this process) we will come back and
install it. There is no additional charge for the subsequent visit.
The amount of the repair remains the same unless the part is more
expensive. In the very rare case that this happens, we will let you
know ahead of time and give you the opportunity to cancel the order.
You
worked on my appliance but it is still not working. What do I do now?
Depending on the type of appliance, you
have a 1 to 12 month labor warranty, and 3 month to 5 years parts
warranty, If anything goes wrong with the unit, we will come out
to your house at no charge and investigate the issue. We will replace the part.
If it has been under the warranty time then the labor will also be free. If
it has been above Labor warranty time since our repair, you do have to pay
another Service Call Fee for us to diagnose the problem but your parts
are still covered under the 5-year warranty.
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